Privacy Policy
Introduction
Provenance Estate (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (“Website”).
Information We Collect
- Personal Information: We may collect personal information that you voluntarily provide to us when you book a tour, contact us, or subscribe to our newsletter. This information may include your name, email address, phone number, and any other details you provide.
- Usage Data: We may collect information about your interactions with our Website, including your IP address, browser type, operating system, pages visited, and the dates/times of your visits.
How We Use Your Information
We may use the information we collect in the following ways:
- To Provide Services: To schedule and manage tours, respond to inquiries, and provide customer support.
- To Improve Our Website: To enhance the user experience and optimize the performance of our Website.
- To Communicate: To send you updates, promotional materials, and other information that may be of interest to you. You can opt out of these communications at any time.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website and providing our services, as long as they agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.
Security of Your Information
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are small data files that are placed on your device when you visit a website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Website.
Your Rights
You have the right to:
- Access and Update: Access and update your personal information held by us.
- Withdraw Consent: Withdraw your consent to the processing of your personal information at any time.
- Delete Information: Request the deletion of your personal information, subject to certain exceptions prescribed by law.
- Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.
Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this page. Your continued use of the Website after any changes constitutes your acceptance of the new Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Address: Waratah Rd, Huntly VIC 3551
- Phone: 0418 584 107
- Email: katrina.turner@provenancebendigo.com
